46 خطوط
1.2 KiB
PHP
46 خطوط
1.2 KiB
PHP
<?php
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namespace App\Models;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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class QualityReview extends Model
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{
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protected $fillable = [
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'call_id', 'reviewer_id', 'agent_id', 'version', 'is_current',
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'greeting_score', 'product_intro_score', 'needs_discovery_score',
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'objection_handling_score', 'closing_score', 'crm_accuracy_score',
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'follow_up_quality_score', 'overall_score',
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'feedback', 'strengths', 'improvement_areas', 'tag', 'status', 'is_shared_with_agent',
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'acknowledged_at', 'agent_response',
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];
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protected function casts(): array
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{
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return [
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'is_shared_with_agent' => 'boolean',
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'is_current' => 'boolean',
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'version' => 'integer',
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'strengths' => 'array',
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'improvement_areas' => 'array',
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'acknowledged_at' => 'datetime',
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];
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}
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public function call(): BelongsTo
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{
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return $this->belongsTo(Call::class);
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}
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public function reviewer(): BelongsTo
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{
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return $this->belongsTo(User::class, 'reviewer_id');
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}
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public function agent(): BelongsTo
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{
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return $this->belongsTo(User::class, 'agent_id');
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}
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}
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