<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class QualityReview extends Model
{
    protected $fillable = [
        'call_id', 'reviewer_id', 'agent_id', 'version', 'is_current',
        'greeting_score', 'product_intro_score', 'needs_discovery_score',
        'objection_handling_score', 'closing_score', 'crm_accuracy_score',
        'follow_up_quality_score', 'overall_score',
        'feedback', 'strengths', 'improvement_areas', 'tag', 'status', 'is_shared_with_agent',
        'acknowledged_at', 'agent_response',
    ];

    protected function casts(): array
    {
        return [
            'is_shared_with_agent' => 'boolean',
            'is_current' => 'boolean',
            'version' => 'integer',
            'strengths' => 'array',
            'improvement_areas' => 'array',
            'acknowledged_at' => 'datetime',
        ];
    }

    public function call(): BelongsTo
    {
        return $this->belongsTo(Call::class);
    }

    public function reviewer(): BelongsTo
    {
        return $this->belongsTo(User::class, 'reviewer_id');
    }

    public function agent(): BelongsTo
    {
        return $this->belongsTo(User::class, 'agent_id');
    }
}