38 خطوط
924 B
PHP
38 خطوط
924 B
PHP
<?php
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namespace App\Models;
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use Illuminate\Database\Eloquent\Model;
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use Illuminate\Database\Eloquent\Relations\BelongsTo;
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class QualityReview extends Model
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{
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protected $fillable = [
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'call_id', 'reviewer_id', 'agent_id',
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'greeting_score', 'product_intro_score', 'needs_discovery_score',
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'objection_handling_score', 'closing_score', 'crm_accuracy_score',
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'follow_up_quality_score', 'overall_score',
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'feedback', 'tag', 'is_shared_with_agent',
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];
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protected function casts(): array
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{
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return ['is_shared_with_agent' => 'boolean'];
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}
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public function call(): BelongsTo
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{
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return $this->belongsTo(Call::class);
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}
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public function reviewer(): BelongsTo
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{
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return $this->belongsTo(User::class, 'reviewer_id');
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}
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public function agent(): BelongsTo
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{
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return $this->belongsTo(User::class, 'agent_id');
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}
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}
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