<?php

namespace App\Models;

use Illuminate\Database\Eloquent\Model;
use Illuminate\Database\Eloquent\Relations\BelongsTo;

class QualityReview extends Model
{
    protected $fillable = [
        'call_id', 'reviewer_id', 'agent_id',
        'greeting_score', 'product_intro_score', 'needs_discovery_score',
        'objection_handling_score', 'closing_score', 'crm_accuracy_score',
        'follow_up_quality_score', 'overall_score',
        'feedback', 'tag', 'is_shared_with_agent',
    ];

    protected function casts(): array
    {
        return ['is_shared_with_agent' => 'boolean'];
    }

    public function call(): BelongsTo
    {
        return $this->belongsTo(Call::class);
    }

    public function reviewer(): BelongsTo
    {
        return $this->belongsTo(User::class, 'reviewer_id');
    }

    public function agent(): BelongsTo
    {
        return $this->belongsTo(User::class, 'agent_id');
    }
}