CRM/backend/app/Http/Controllers/Api/CallController.php

<?php

namespace App\Http\Controllers\Api;

use App\Http\Controllers\Controller;
use App\Http\Resources\CallResource;
use App\Http\Responses\ApiResponse;
use App\Models\Call;
use App\Models\CallResult;
use App\Models\Lead;
use App\Services\ActivityLogger;
use App\Services\CallService;
use App\Services\VoIP\VoIPManager;
use App\Support\AccessControl;
use Illuminate\Http\JsonResponse;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Gate;

class CallController extends Controller
{
    public function __construct(
        private CallService $callService,
        private VoIPManager $voipManager
    ) {}

    public function index(Request $request): JsonResponse
    {
        $user = auth()->user();
        Gate::authorize('viewAny', Call::class);

        $query = Call::with('lead:id,first_name,last_name,company,phone', 'user:id,name', 'contact:id,name,role', 'contactPhone:id,phone,type,status');

        AccessControl::scopeCalls($query, $user);

        if ($request->lead_id) {
            $query->where('lead_id', $request->lead_id);
        }
        if ($request->user_id) {
            $query->where('user_id', $request->user_id);
        }
        if ($request->direction) {
            $query->where('direction', $request->direction);
        }
        if ($request->result) {
            $query->where('result', $request->result);
        }
        if ($request->date_from) {
            $query->whereDate('created_at', '>=', $request->date_from);
        }
        if ($request->date_to) {
            $query->whereDate('created_at', '<=', $request->date_to);
        }
        if ($request->filled('search')) {
            $search = trim((string) $request->get('search'));
            $query->where(function ($searchQuery) use ($search): void {
                $searchQuery->where('provider_call_id', 'like', "%{$search}%")
                    ->orWhereHas('lead', fn ($leadQuery) => $leadQuery
                        ->where('first_name', 'like', "%{$search}%")
                        ->orWhere('last_name', 'like', "%{$search}%")
                        ->orWhere('company', 'like', "%{$search}%"))
                    ->orWhereHas('contact', fn ($contactQuery) => $contactQuery->where('name', 'like', "%{$search}%"));
            });
        }

        $paginator = $query->orderByDesc('created_at')->paginate(min((int) $request->get('per_page', 15), 100));

        return ApiResponse::paginated($paginator, fn (Call $call) => $this->resource($call));
    }

    public function results(): JsonResponse
    {
        return ApiResponse::success(
            CallResult::where('is_active', true)
                ->orderBy('sort_order')
                ->get(['id', 'name', 'slug', 'color', 'requires_follow_up', 'is_positive', 'is_negative', 'is_final'])
                ->toArray()
        );
    }

    public function store(Request $request): JsonResponse
    {
        $validated = $request->validate([
            'lead_id' => 'required|exists:leads,id',
            'contact_phone_id' => 'nullable|exists:contact_phones,id',
        ]);

        $lead = Lead::findOrFail($validated['lead_id']);
        Gate::authorize('create', [Call::class, $lead]);

        $result = $this->callService->initiateCall($validated['lead_id'], auth()->id(), $validated['contact_phone_id'] ?? null);

        return ApiResponse::success($result, 201, 'تماس آغاز شد.');
    }

    public function show(Call $call): JsonResponse
    {
        Gate::authorize('view', $call);
        if ($call->recording_url && Gate::allows('viewRecording', $call)) {
            ActivityLogger::log('recording_viewed', "Recording viewed for call {$call->id}", $call);
        }

        return ApiResponse::success($this->resource($call->load('lead', 'user', 'contact', 'contactPhone')));
    }

    public function registerResult(Request $request): JsonResponse
    {
        $validated = $request->validate([
            'call_id' => 'required|exists:calls,id',
            'result' => 'required|string|max:50',
            'notes' => 'nullable|string',
            'next_follow_up_at' => 'nullable|date',
            'referral' => 'nullable|array',
            'referral.name' => 'required_with:referral|string|max:255',
            'referral.phone' => 'required_with:referral|string|max:30',
            'referral.phone_type' => 'nullable|string|in:mobile,landline,extension',
            'referral.role' => 'nullable|string|max:80',
            'referral.relation_description' => 'nullable|string|max:255',
            'referral.description' => 'nullable|string',
            'referral.make_primary' => 'nullable|boolean',
            'referral.next_follow_up_at' => 'nullable|date',
        ]);

        $call = Call::with('lead')->findOrFail($validated['call_id']);
        Gate::authorize('registerResult', $call);
        $callResult = CallResult::where('name', $validated['result'])->first();
        if ($callResult?->requires_follow_up && empty($validated['next_follow_up_at']) && empty($validated['referral']['next_follow_up_at'])) {
            return response()->json(['message' => 'برای این نتیجه تماس، زمان پیگیری الزامی است'], 422);
        }

        $call = $this->callService->registerResult(
            $validated['call_id'],
            $validated['result'],
            $validated['notes'] ?? null,
            $validated['next_follow_up_at'] ?? null,
            $validated['referral'] ?? null
        );

        return ApiResponse::success($this->resource($call->loadMissing('lead', 'user', 'contact', 'contactPhone')), message: 'نتیجه تماس ثبت شد.');
    }

    public function manualResult(Request $request): JsonResponse
    {
        $validated = $request->validate([
            'lead_id' => 'required|exists:leads,id',
            'contact_phone_id' => 'required|exists:contact_phones,id',
            'result' => 'required|string|max:50',
            'notes' => 'nullable|string',
            'next_follow_up_at' => 'nullable|date',
            'referral' => 'nullable|array',
            'referral.name' => 'required_with:referral|string|max:255',
            'referral.phone' => 'required_with:referral|string|max:30',
            'referral.phone_type' => 'nullable|string|in:mobile,landline,extension',
            'referral.role' => 'nullable|string|max:80',
            'referral.relation_description' => 'nullable|string|max:255',
            'referral.description' => 'nullable|string',
            'referral.make_primary' => 'nullable|boolean',
            'referral.next_follow_up_at' => 'nullable|date',
        ]);

        $lead = Lead::findOrFail($validated['lead_id']);
        Gate::authorize('create', [Call::class, $lead]);
        $callResult = CallResult::where('name', $validated['result'])->first();
        if ($callResult?->requires_follow_up && empty($validated['next_follow_up_at']) && empty($validated['referral']['next_follow_up_at'])) {
            return response()->json(['message' => 'برای این نتیجه تماس، زمان پیگیری الزامی است'], 422);
        }

        $call = $this->callService->recordManualResult(
            $lead->id,
            (int) $request->user()->id,
            (int) $validated['contact_phone_id'],
            $validated['result'],
            $validated['notes'] ?? null,
            $validated['next_follow_up_at'] ?? null,
            $validated['referral'] ?? null,
        );

        return ApiResponse::success(
            $this->resource($call->loadMissing('lead', 'user', 'contact', 'contactPhone')),
            201,
            'تماس و نتیجه آن ثبت شد.'
        );
    }

    private function resource(Call $call): array
    {
        return (new CallResource($call))->resolve(request());
    }
}