CRM/backend/app/Services/CallService.php

<?php

namespace App\Services;

use App\Models\Call;
use App\Models\CallLog;
use App\Models\CallResult;
use App\Models\Contact;
use App\Models\ContactPhone;
use App\Models\ContactRelation;
use App\Models\Lead;
use App\Models\LeadStatus;
use App\Models\FollowUp;
use App\Models\PipelineStage;
use App\Models\Setting;
use App\Models\User;
use App\Services\ActivityLogger;
use App\Services\VoIP\VoIPManager;
use App\Support\WorkingHours;
use Illuminate\Support\Facades\DB;
use Illuminate\Validation\ValidationException;

class CallService
{
    public function __construct(private VoIPManager $voipManager) {}

    public function initiateCall(int $leadId, int $userId, ?int $contactPhoneId = null, bool $includePhone = true): array
    {
        $lead = Lead::with('contacts.phones')->findOrFail($leadId);
        $user = User::findOrFail($userId);
        $callerExtension = trim((string) ($user->voip_extension ?: ''));
        $providerName = Setting::where('key', 'voip_provider')->value('value') ?: 'mock';

        if ($providerName === 'ami' && $callerExtension === '') {
            throw ValidationException::withMessages([
                'voip_extension' => ['شماره داخلی برای این کاربر ثبت نشده است.'],
            ]);
        }

        if (!$lead->assigned_to) {
            $lead->update([
                'assigned_to' => $userId,
                'assigned_by' => $userId,
                'is_unassigned' => false,
                'pipeline_stage_id' => PipelineStage::where('slug', 'waiting_call')->value('id') ?? $lead->pipeline_stage_id,
            ]);

            \App\Models\LeadAssignment::create([
                'lead_id' => $lead->id,
                'user_id' => $userId,
                'assigned_by' => $userId,
                'method' => 'call_claim',
            ]);
        }

        $phone = $this->resolvePhone($lead, $contactPhoneId);

        $callerId = $callerExtension !== '' ? $callerExtension : (string) $userId;
        $providerResult = $this->voipManager->initiateCall($phone->phone, $callerId);
        if (($providerResult['success'] ?? false) !== true) {
            throw ValidationException::withMessages([
                'voip' => [$providerResult['message'] ?? 'درخواست تماس به مرکز تلفن ارسال نشد.'],
            ]);
        }
        $providerCallId = $providerResult['provider_call_id'] ?? null;
        $recordingEnabled = Setting::where('key', 'call_recording_enabled')->value('value') === 'true';

        $call = Call::create([
            'lead_id' => $leadId,
            'contact_id' => $phone->contact_id,
            'contact_phone_id' => $phone->id,
            'user_id' => $userId,
            'direction' => 'outbound',
            'phone' => $phone->phone,
            'result' => null,
            'provider_call_id' => $providerCallId,
            'recording_url' => $recordingEnabled && $providerCallId ? $this->voipManager->getRecordingUrl($providerCallId) : null,
            'is_manual' => true,
        ]);

        $phone->increment('call_count');
        $phone->update([
            'last_called_at' => now(),
            'last_called_by' => $userId,
        ]);

        CallLog::create([
            'lead_id' => $leadId,
            'contact_id' => $phone->contact_id,
            'contact_phone_id' => $phone->id,
            'call_id' => $call->id,
            'user_id' => $userId,
            'called_at' => now(),
            'recording_url' => $call->recording_url,
        ]);

        $lead->update([
            'last_call_at' => now(),
            'call_attempts' => $lead->call_attempts + 1,
        ]);

        ActivityLogger::log('call_initiated', "Call initiated for lead {$leadId}", $call);

        $payload = [
            'call_id' => $call->id,
            'contact_id' => $phone->contact_id,
            'contact_phone_id' => $phone->id,
            'lead_name' => $lead->full_name,
            'recording_enabled' => $recordingEnabled,
            'recording_url' => $call->recording_url,
            'provider_call_id' => $providerCallId,
        ];

        if ($includePhone) {
            $payload['phone'] = $phone->phone;
        }

        return $payload;
    }

    public function registerResult(int $callId, string $result, ?string $notes = null, ?string $followUpAt = null, ?array $referral = null, array $options = []): Call
    {
        $call = Call::findOrFail($callId);

        return DB::transaction(function () use ($call, $callId, $result, $notes, $followUpAt, $referral, $options) {
            $call->update([
                'result' => $result,
                'notes' => $notes,
            ]);

            $lead = $call->lead;
            $lead->update([
                'last_call_result' => $result,
                'last_call_at' => now(),
            ]);

            $callResult = CallResult::where('name', $result)->orWhere('slug', $result)->first();
            $nextAction = $callResult?->next_action ?? ($followUpAt ? 'پیگیری در زمان مشخص‌شده' : null);
            if ($callResult?->next_pipeline_stage_id) {
                $lead->update(['pipeline_stage_id' => $callResult->next_pipeline_stage_id]);
            } elseif ($followUpAt && $followUpStageId = PipelineStage::where('slug', 'follow_up')->value('id')) {
                $lead->update(['pipeline_stage_id' => $followUpStageId]);
            }
            if ($callResult?->lead_status_id) {
                $lead->update(['lead_status_id' => $callResult->lead_status_id]);
            }

            if ($call->contactPhone) {
                $success = (bool) $callResult?->is_positive;
                $call->contactPhone->increment($success ? 'successful_call_count' : 'failed_call_count');
                $call->contactPhone->update([
                    'last_call_result' => $result,
                    'last_called_at' => now(),
                    'last_called_by' => $call->user_id,
                    'status' => $callResult?->phone_status ?? $call->contactPhone->status,
                ]);
            }

            $newContact = null;
            if (in_array($result, ['معرفی شماره یا شخص جدید', 'معرفی شماره جدید'], true) && $referral) {
                $newContact = $this->createReferralContact($lead, $call, $referral, $notes);
                $nextAction = 'تماس با مخاطب معرفی‌شده';
                $followUpAt = $referral['next_follow_up_at'] ?? $followUpAt;
            }

            if ($result === 'شماره اشتباه' && ($options['mark_phone_wrong'] ?? false) && $call->contactPhone) {
                $call->contactPhone->update(['status' => 'wrong']);
                ActivityLogger::log('contact_phone_marked_wrong', "Contact phone {$call->contactPhone->id} marked wrong from mobile call result", $call->contactPhone);
            }

            if ($result === 'عدم تمایل') {
                $reason = $options['disinterest_reason'] ?? null;
                if (($options['close_lead'] ?? false) === true) {
                    $lead->update([
                        'final_result' => 'ناموفق',
                        'lost_reason' => $reason,
                        'lead_status_id' => LeadStatus::where('slug', 'lost')->value('id') ?? $lead->lead_status_id,
                        'pipeline_stage_id' => PipelineStage::where('slug', 'closed')->value('id') ?? $lead->pipeline_stage_id,
                        'next_follow_up_at' => null,
                    ]);
                    $nextAction = 'لید بسته شد';
                    ActivityLogger::log('lead_closed_from_mobile_call_result', "Lead {$lead->id} closed after disinterest: {$reason}", $lead);
                } elseif ($call->contact) {
                    $call->contact->update(['status' => 'inactive']);
                    $nextAction = 'مخاطب غیرفعال شد';
                    ActivityLogger::log('contact_marked_inactive_from_mobile_call_result', "Contact {$call->contact->id} marked inactive after disinterest: {$reason}", $call->contact);
                }
            }

            if ($followUpAt) {
                if (!WorkingHours::followUpAllowed($followUpAt)) {
                    throw \Illuminate\Validation\ValidationException::withMessages([
                        'next_follow_up_at' => ['زمان پیگیری خارج از روز یا ساعت کاری مجاز است.'],
                    ]);
                }
                $lead->update(['next_follow_up_at' => $followUpAt]);

                FollowUp::create([
                    'lead_id' => $lead->id,
                    'user_id' => $call->user_id,
                    'call_id' => $call->id,
                    'scheduled_at' => $followUpAt,
                    'status' => 'pending',
                    'notes' => $newContact ? "پیگیری مخاطب معرفی‌شده: {$newContact->name}" : $notes,
                ]);
                NotificationService::notifyFollowUpReminder($call->user_id, $lead->full_name ?: ($lead->company ?? "لید {$lead->id}"));
            }

            CallLog::updateOrCreate(
                ['call_id' => $call->id],
                [
                    'lead_id' => $lead->id,
                    'contact_id' => $call->contact_id,
                    'contact_phone_id' => $call->contact_phone_id,
                    'user_id' => $call->user_id,
                    'called_at' => $call->created_at ?? now(),
                    'result' => $result,
                    'notes' => $notes,
                    'next_action' => $nextAction,
                    'recording_url' => $call->recording_url,
                ]
            );

            ActivityLogger::log('call_result_registered', "Call {$callId} result: {$result}", $call);

            return $call->fresh(['lead', 'contact', 'contactPhone']);
        });
    }

    private function resolvePhone(Lead $lead, ?int $contactPhoneId): ContactPhone
    {
        if ($contactPhoneId) {
            return ContactPhone::whereHas('contact', fn($query) => $query->where('lead_id', $lead->id))
                ->findOrFail($contactPhoneId);
        }

        $contact = $lead->contacts->firstWhere('is_primary', true) ?? $lead->contacts->first();
        if ($contact) {
            $phone = $contact->phones->firstWhere('status', 'active') ?? $contact->phones->first();
            if ($phone) {
                return $phone;
            }
        }

        $contact = Contact::create([
            'lead_id' => $lead->id,
            'name' => $lead->full_name ?: ($lead->company ?? 'مخاطب اولیه'),
            'role' => 'رابط',
            'status' => 'active',
            'is_primary' => true,
            'primary_reason' => 'مخاطب اولیه لید',
            'created_by' => $lead->assigned_to,
        ]);

        return ContactPhone::create([
            'contact_id' => $contact->id,
            'phone' => $lead->phone,
            'type' => 'mobile',
            'status' => 'active',
        ]);
    }

    private function createReferralContact(Lead $lead, Call $call, array $referral, ?string $notes): Contact
    {
        $makePrimary = (bool) ($referral['make_primary'] ?? false);

        if ($makePrimary) {
            Contact::where('lead_id', $lead->id)->update(['is_primary' => false]);
        }

        $fromContact = $call->contact;
        $primaryReason = $fromContact
            ? "معرفی‌شده توسط {$fromContact->name}"
            : 'معرفی‌شده در تماس';

        $contact = Contact::create([
            'lead_id' => $lead->id,
            'name' => $referral['name'],
            'role' => $referral['role'] ?? null,
            'description' => $referral['description'] ?? $notes,
            'status' => 'active',
            'is_primary' => $makePrimary,
            'primary_reason' => $makePrimary ? $primaryReason : null,
            'created_by' => $call->user_id,
        ]);

        ContactPhone::create([
            'contact_id' => $contact->id,
            'phone' => $referral['phone'],
            'type' => $referral['phone_type'] ?? 'mobile',
            'status' => 'active',
        ]);

        ContactRelation::create([
            'lead_id' => $lead->id,
            'from_contact_id' => $call->contact_id,
            'to_contact_id' => $contact->id,
            'relation_type' => 'introduced',
            'description' => $referral['relation_description'] ?? null,
            'created_by' => $call->user_id,
        ]);

        if ($makePrimary) {
            ActivityLogger::log('primary_contact_changed', "Primary contact changed to {$contact->name}: {$primaryReason}", $lead);
        }

        return $contact;
    }

}