hasRole('admin')) { return true; } if ($user->hasRole('agent')) { return $lead->assigned_to === $user->id || ($allowUnassignedClaim && is_null($lead->assigned_to) && (bool) $lead->is_unassigned); } if ($user->hasRole('supervisor')) { return $lead->assigned_to === $user->id || in_array($lead->team_id, self::teamIds($user), true) || (is_null($lead->team_id) && is_null($lead->assigned_to)); } return false; } public static function canAccessCall(User $user, Call $call): bool { if ($user->hasRole('admin')) { return true; } if ($user->hasRole('agent')) { return $call->user_id === $user->id; } if ($user->hasRole('supervisor')) { return in_array($call->user_id, self::teamMemberIds($user), true) || ($call->lead && self::canAccessLead($user, $call->lead)); } return false; } public static function canAccessFollowUp(User $user, FollowUp $followUp): bool { if ($user->hasRole('admin')) { return true; } if ($user->hasRole('agent')) { return $followUp->user_id === $user->id; } if ($user->hasRole('supervisor')) { return in_array($followUp->user_id, self::teamMemberIds($user), true) || ($followUp->lead && self::canAccessLead($user, $followUp->lead)); } return false; } public static function canAccessCampaign(User $user, Campaign $campaign): bool { if ($user->hasRole('admin')) { return true; } if ($user->hasRole('agent')) { return $campaign->assignedAgents()->whereKey($user->id)->exists() || $campaign->leads()->where('assigned_to', $user->id)->exists(); } if ($user->hasRole('supervisor')) { $teamIds = self::teamIds($user); return $campaign->assignedSupervisors()->whereKey($user->id)->exists() || $campaign->leads()->whereIn('team_id', $teamIds)->exists(); } return false; } public static function scopeLeads(Builder $query, User $user, bool $allowUnassignedForSupervisor = true): Builder { if ($user->hasRole('admin')) { return $query; } if ($user->hasRole('agent')) { return $query->where('assigned_to', $user->id); } if ($user->hasRole('supervisor')) { $teamIds = self::teamIds($user); return $query->where(function (Builder $q) use ($user, $teamIds, $allowUnassignedForSupervisor): void { $q->whereIn('team_id', $teamIds) ->orWhere('assigned_to', $user->id); if ($allowUnassignedForSupervisor) { $q->orWhere(function (Builder $unassigned): void { $unassigned->whereNull('team_id')->whereNull('assigned_to'); }); } }); } return $query->whereRaw('1 = 0'); } public static function scopeCalls(Builder $query, User $user): Builder { if ($user->hasRole('admin')) { return $query; } if ($user->hasRole('agent')) { return $query->where('user_id', $user->id); } if ($user->hasRole('supervisor')) { return $query->where(function (Builder $q) use ($user): void { $q->whereIn('user_id', self::teamMemberIds($user)) ->orWhereHas('lead', fn(Builder $leadQuery) => self::scopeLeads($leadQuery, $user)); }); } return $query->whereRaw('1 = 0'); } public static function scopeFollowUps(Builder $query, User $user): Builder { if ($user->hasRole('admin')) { return $query; } if ($user->hasRole('agent')) { return $query->where('user_id', $user->id); } if ($user->hasRole('supervisor')) { return $query->where(function (Builder $q) use ($user): void { $q->whereIn('user_id', self::teamMemberIds($user)) ->orWhereHas('lead', fn(Builder $leadQuery) => self::scopeLeads($leadQuery, $user)); }); } return $query->whereRaw('1 = 0'); } public static function scopeCampaigns(Builder $query, User $user): Builder { if ($user->hasRole('admin')) { return $query; } if ($user->hasRole('agent')) { return $query->where(function (Builder $q) use ($user): void { $q->whereHas('assignedAgents', fn(Builder $agentQuery) => $agentQuery->whereKey($user->id)) ->orWhereHas('leads', fn(Builder $leadQuery) => $leadQuery->where('assigned_to', $user->id)); }); } if ($user->hasRole('supervisor')) { $teamIds = self::teamIds($user); return $query->where(function (Builder $q) use ($user, $teamIds): void { $q->whereHas('assignedSupervisors', fn(Builder $supervisorQuery) => $supervisorQuery->whereKey($user->id)) ->orWhereHas('leads', fn(Builder $leadQuery) => $leadQuery->whereIn('team_id', $teamIds)); }); } return $query->whereRaw('1 = 0'); } public static function teamIds(User $user): array { return $user->teams()->pluck('teams.id')->all(); } public static function teamMemberIds(User $user): array { $teamIds = self::teamIds($user); if (!$teamIds) { return []; } return Team::whereIn('id', $teamIds) ->with('members:id') ->get() ->pluck('members.*.id') ->flatten() ->unique() ->values() ->all(); } }